Terms & Conditions

Phoenix Kitchen Bookings, Deposits and Cancellation Policy

A booking is regarded as provisional until we have received a non-refundable deposit of £10 per adult per booking. This deposit is payable for all bookings of Sunday Lunches and Special Occasion bookings. Once the deposit for your booking is received and you receive your booking confirmation, your booking then becomes subject to our cancellation policy as set out below. Afternoon Teas must be paid for in full when booking online, and are subject to the same cancellation policy.

Final Payment:

Settlement of the final bill and our services will be due on the date of your booking in the Phoenix Kitchen via cash or card. The balance due will be made up of your chosen menu, plus any additional purchases not included with in the chosen menu price. It will be minus the initial deposit paid at the time of booking of £10 per adult. This final balance will be required in full and no partial or part payment will be accepted. Please note that payments by cheques will also not be accepted as a form of payment.

General Terms:

By purchasing a product or service via our digital services, you agree that all information relating to guest numbers, additional information such as allergen and dietary requirements and all other information submitted via our booking form is correct and that you indemnify the Phoenix Kitchen from any miss delivery of service if disputed in relation to information not received by us from you.

Please be aware that despite the best professional practice, our kitchen uses all major allergens and although all due care and attention will be given to accommodate all dietary and allergen requests, we cannot 100% guarantee that our offering will be free of all ingredients.

We ask that you arrive in good time for your booking at your chosen date and time. If for whatever reason you are unable to arrive on time for your booking, you must make every effort to notify us of your delay. If you fail to notify us and/or are greater than 30 minutes from the time initially booked, you will forfeit your table. The Phoenix Kitchen will then conclude you no longer wish to proceed with your booking and you will subsequently lose your booking deposit. If you then arrive after the 30-minute cut off without any prior notification, you are aware that you become subject to regular walk-in customer policy. This means that you may be asked to a wait for a suitable table, and understand that we may no longer be able to provide you with your pre-booked menu and/or offering. The Phoenix Kitchen also reserves the right to keep the initial deposit made by you at the time of your booking and you subsequently acknowledge that the Phoenix Kitchen management hold the right to discretion as to whether you may transfer the deposit to your new bill or services.

You reserved the right to amend the information submitted to us at the initial booking 7 days prior to the date and time of your booking. This excludes cancellations, please refer to our cancellations policy for further guidance. To make any amendments you must contact via telephone 01296 730252 or email [email protected] quoting your booking name or booking reference and detailing any amendments relevant to your booking. Please be aware that additional charges may apply, and you will be notified of any additional charges applicable to your booking at the time of amendment.

Our Advertised menus for our Afternoon Teas or Sunday lunches are for example purposes only and choices and options on the day of your booking may differ from the menu advertised. We will ensure that any deviation from the example menus will be as close to the original as possible. Our Special Occasion menus are designed, costed, and published in advance. Whilst we endeavour to keep our offering as advertised or avoid any alterations to our Special Occasion menu, we reserve the right to make changes at any time to any of our published menus. We will try our utmost to notify you of any changes prior to your visit via the contact information provided by you at your initial booking.

Phoenix Kitchen Cancellation Policy

All bookings are subject to our cancellation policy. The details of our cancellation policy are as below:

Any, and all, cancellations must be made prior to your booking via telephone and followed up in writing via email and will be subject to following charges. All phone calls must be made to 01296 730252 and written correspondence sent to [email protected]

Charges:

  • For cancellations made with more than 14 days’ notice prior to your booking, there will be no payment due, and a refund will be issued in full for the deposit paid by you to us via the initial payment method used for booking.
  • Cancellations made between 14 days and 7 days’ notice prior to your booking date will be subject to a 50% charge of your deposit. With the other 50% refunded to you via the initial payment method used for booking.
  • Cancellations made with 7 days or less notice prior to your booking date will be subject to a 100% charge of your deposit and no refund will be issued.

In the unlikely event that we have to cancel your booking for any reason we will contact you via the contact information provided at the time of your initial booking. We will contact you both verbally and in writing and you will be offered either a full refund of any and all money paid via deposit or otherwise. Or alternatively we will work with you to rearrange your booking for a later date.


Phoenix Kitchen Afternoon Tea Gift Vouchers

  • Vouchers are valid for 12 months after purchase.
  • Gift vouchers are valid at the Phoenix Kitchen, Claydon Courtyard, Claydon Estate.
  • Each voucher features a unique reference ID code, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable or refundable.
  • When booking your Afternoon Tea, please enter the unique reference ID code into the ‘Promotional Code’ box.
  • The gift voucher must be presented upon arrival when redeeming the experience.
  • All bookings are subject to our Terms and Conditions and Cancellation Policy.
  • No photocopies will be accepted.
  • Advance bookings are necessary and are subject to availability.
  • Terms and conditions are subject to change.
  • No change or credit can be given if you do not redeem the full value of the voucher.
  • Vouchers are not redeemable against daily menus, specials board, events or merchandise.
  • Afternoon Tea Menus change throughout the year, and are subject to availability.
  • All bookings must be made in line with the most up-to-date government guidance in relation to COVID-19.

Newsletter Subscribers’ Offer ‘10% OFF at the Phoenix Kitchen’

  • 10% discount is valid on food and soft drinks with the following exclusions:
    • Afternoon teas
    • Sunday lunches
    • Special Occasion menus
  • Discount not applicable to alcohol, bottles of Claydon Estate juices or other retail merchandise.
  • Voucher must be shown on phone or printed and handed to staff at the Phoenix Kitchen when making your purchase.
  • Voucher is valid for all newsletter subscribers and new subscribers on presentation of the voucher.
    Voucher is re-usable and can be used on multiple visits to the Phoenix Kitchen.
  • Cannot be used in conjunction with any other offer or discount.
  • Offer is subject to availability.
  • No copies will be accepted.
  • Voucher has no cash value.
  • Management withhold the right to remove or alter offer without notice.

Social Media Giveaways and Competitions

By entering Claydon Estate Facebook, Twitter and Instagram giveaways and competitions, entrants agree to be bound by these rules.

  • Claydon Estate LLP reserves the right to cancel or amend the competition rules at any time.
  • Competitions are open to all residents of the UK aged 18 years or over, except for employees of the Phoenix Kitchen and Claydon Estate, their families or anyone else associated with this competition.
  • There is no entry fee and no purchase necessary to enter a competition.
  • To enter, simply follow the relevant entry instructions online at: https://www.facebook.com/claydonestate or https://instagram.com/claydonestate  by the date stated.
  • Any competition or promotion run by Claydon Estate is in no way sponsored, endorsed or administered by, or associated with, Facebook or any other Social Network.
  • Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  • No responsibility can be accepted for entries not received for whatever reason.
  • Prizes are drawn at random from all entrants. Prizes that require a specific answer to a question will be drawn from correct entries.
  • Claydon Estates’ decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • Prizes are non-transferable and there is no cash alternative. Claydon Estate reserves the right to substitute prizes of equal or greater value at any time. If the potential winner is unable to take the prize, the potential winner shall forfeit any, and all rights to the prize.
  • Events may occur that render the competition itself or the awarding of the prize impossible due to reasons beyond the control of Claydon Estate and, accordingly, Claydon Estate may vary or amend the promotion and the entrant agrees that no liability shall attach to the promoter as a result thereof.
  • Claydon Estate cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize.
  • The prize winner may be required to participate in reasonable publicity; Claydon Estate reserves the right to use names of winners and/or photographs in the press or online.

These terms and conditions apply to giveaways or competitions promoted by Claydon Estate, Middle Claydon, Buckingham, MK18 2EX.

      Summer Lunch for Two Giveaway – July/Aug 2021
      • The competition will be promoted via Instagram. Entries can ONLY be made via the Instagram promotional post.
      • The winner will be selected at random and notified by direct message via Instagram on Thursday 5th August 2021. If the winner cannot be contacted, Claydon Estate reserves the right to select another winner from the eligible entries which were received before the closing date.
      • Closing date for entry will be 1pm on Wednesday 4th August 2021.  After this time no further entries to the competition will be permitted.
      • The rules of the competition and how to enter are as follows:
        • To enter, follow these simple steps on @claydonestate Instagram promotional post:
          • Follow us, @claydonestate
          • Like this post
          • In the comments below, tag who you would like to have lunch with.
      • The prize will include two lunches from our summer menu, plus two soft or hot drinks of your choice, as per the summer menu published on the website here
      • The winner is not required to book a table, but when ordering food, please provide your name and quote the winning reference in order to claim your prize.
      • It is the responsibility of the winner to inform the Phoenix Kitchen and Claydon Estate as to any dietary requirements, allergies or food intolerances when claiming their prize. The Phoenix Kitchen will, where possible, provide an alternative.
      • The prize must be claimed before 20th September 2021.
      • Exclusions include: Afternoon Tea, Sunday Lunch, alcoholic drinks and retail merchandise.
      ‘Friday Giveaway’ Humble Country Fayre Tickets – June 2021
      • This giveaway is subject to the Terms and Conditions stated above that apply to all Claydon Estate’s social media giveaways and competitions.
      • The giveaway will be promoted via Instagram from 1.30pm on Thursday 3rd June to midnight Friday 4th June 2021. The second and final June giveaway will run from 1.30pm on Thursday 10th June to midnight Friday 11th June 2021. Entries can ONLY be made via the Instagram promotional post.
      • The winner will be selected by random number generator and notified by direct message via Instagram before 12noon on the Saturday after the giveaway ends. If the winner cannot be contacted, Claydon Estate reserves the right to select another winner from the eligible entries which were received before the closing date.
      • Closing date for entry will be midnight on Friday 4th June 2021.   After this time no further entries to the competition will be permitted.
      • The rules of the giveaway and how to enter are as follows:
        • To enter, follow these simple steps on @claydonestate Instagram promotional post:
          • Follow us, @claydonestate
          • In the comments below, tag who you’d like take to the Humble Country Fayre at Claydon Estate if you win!
      • The prize is four tickets for a 3-hour timed entry into Humble Country Fayre at Claydon Estate on Friday 18th June 2021. Each ticket is valued at £5.00, total prize value = £20.00 (inclusive of VAT). The winner will be provided with a promotional code that should be entered when booking tickets.
      • It is the responsibility of the winner to book the four tickets via the Humble Country Events website here: https://humblecountry.co.uk/humble-events/claydon-estate-june-2021/ using the promotional code provided. The winner can choose between three timed entries: 11am-2pm, 2pm-5pm or 5pm-8pm on Friday 18th June.
      ‘Friday Giveaway’ Humble Country Fayre Tickets – April 2021
      • This giveaway is subject to the Terms and Conditions stated above that apply to all Claydon Estate’s social media giveaways and competitions.
      • The giveaway will be promoted via Instagram from 8pm on Thursday 22nd April to midnight Friday 23rd April 2021. Entries can ONLY be made via the Instagram promotional post.
      • The winner will be selected by random number generator and notified by direct message via Instagram before 12noon on Saturday 24th April 2021. If the winner cannot be contacted, Claydon Estate reserves the right to select another winner from the eligible entries which were received before the closing date.
      • Closing date for entry will be midnight on Friday 23rd April 2021.   After this time no further entries to the competition will be permitted.
      • The rules of the giveaway and how to enter are as follows:
        • To enter, follow these simple steps on @claydonestate Instagram promotional post:
          • Follow us, @claydonestate
          • In the comments below, tag who you’d like take to the Humble Country Fayre at Claydon Estate if you win!
      • The prize is four tickets for a 3-hour timed entry into Humble Country Fayre at Claydon Estate on Friday 18th June 2021. Each ticket is valued at £5.00, total prize value = £20.00 (inclusive of VAT). The winner will be provided with a promotional code that should be entered when booking tickets.
      • It is the responsibility of the winner to book the four tickets via the Eventbrite website here: https://www.eventbrite.co.uk/e/humble-country-fayre-at-claydon-estate-tickets-95412173379 using the promotional code provided. The winner can choose between three timed entries: 11am-2pm, 2pm-5pm or 5pm-8pm on Friday 18th June.

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