• Vouchers are valid for 12 months after purchase.
• Gift vouchers are valid at the Phoenix Kitchen, Claydon Courtyard, Claydon Estate.
• Each voucher features a unique reference ID code, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable or refundable.
• When booking your Afternoon Tea, please enter the unique reference ID code into the ‘Promotional Code’ box.
• The gift voucher must be presented upon arrival when redeeming the experience.
• All bookings are subject to our Terms and Conditions and Cancellation Policy.
• No photocopies will be accepted.
• Advance bookings are necessary and are subject to availability.
• Terms and conditions are subject to change.
• No change or credit can be given if you do not redeem the full value of the voucher.
• Vouchers are not redeemable against daily menus, specials board, events or merchandise.
• Afternoon Tea Menus change throughout the year, and are subject to availability.
• All bookings must be made in line with the most up-to-date government guidance in relation to COVID-19.

Packaging and delivery

• Your vouchers will be sent to you by email, and can be printed at home, or presented at the Phoenix Kitchen on a smartphone.
• On purchasing your vouchers, you will receive an email with a gift voucher link. You may then send use this link to download your voucher, or forward to the recipient.